Sales Policy for GemstoneLuxurys

Effective Date: January 17, 2025

Welcome to GemstoneLuxurys, your premier destination for exquisite, luxury jewelry that celebrates elegance and sophistication. We take pride in offering high-quality gemstone jewelry designed to make you shine on every occasion. Our Sales Policy outlines the terms and conditions that govern the sale of products on our website, gemstoneluxurys.com. By placing an order with us, you agree to the terms and conditions stated below.

1. Introduction

Thank you for choosing GemstoneLuxurys! This Sales Policy applies to all products purchased from our website, gemstoneluxurys.com. Our goal is to ensure you have an exceptional shopping experience with us, from browsing our collection to receiving your jewelry. This policy governs the sale of our jewelry pieces and provides detailed information about order processing, payment, shipping, returns, and customer service.

2. Product Availability and Pricing

  • Product Availability: All items listed on gemstoneluxurys.com are subject to availability. While we make every effort to ensure our inventory is up-to-date, occasionally, certain items may be out of stock. If an item is unavailable after you place an order, we will notify you promptly and offer you the option to select a different item, cancel the order, or receive a refund.

  • Pricing: Prices for products displayed on gemstoneluxurys.com are in U.S. dollars. We strive to ensure that all pricing is accurate, but errors may occur. If we discover a pricing error after you place an order, we will contact you to confirm the correct price before processing your order. If there is a discrepancy, you will have the option to proceed with the updated price or cancel the order for a full refund.

  • Sales and Promotions: From time to time, GemstoneLuxurys may offer sales, promotions, or discounts on select items. These promotions are subject to specific terms and conditions and are valid for a limited time. Only one promotion code can be used per order, and discounts are not applicable to previous purchases.

3. Order Processing

  • Order Confirmation: Once you place an order with us, you will receive an Order Confirmation Email with details of your purchase. This email serves as confirmation that your order has been received. It is important to ensure that your contact and shipping information is accurate at the time of checkout to avoid any issues during processing.

  • Order Processing Time: Orders are processed within 1-2 business days from the date of purchase, excluding weekends and public holidays. Orders placed on weekends or during holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive a Shipping Confirmation Email with tracking information.

  • Business Days: Our business days are Monday to Friday, excluding federal holidays in the United States.

4. Payment Methods

We offer several secure payment methods to ensure a smooth and safe transaction:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: We accept payments via PayPal for customers who prefer to use their PayPal account.

  • Apple Pay: Apple Pay is also available for customers using compatible devices.

  • Other Methods: Additional payment methods may be available, depending on your location, and will be listed during checkout.

5. Sales Tax and Duties

  • Sales Tax: Sales tax will be applied to orders based on the destination address. The applicable sales tax rate will be calculated during the checkout process, and it will be added to the total order price.

  • International Orders: For international customers, customs duties, taxes, and import fees may be assessed by the destination country. These charges are the responsibility of the recipient and will not be included in the total price at checkout.

  • Currency: All transactions are processed in U.S. dollars (USD). If you are making a purchase from outside the United States, your payment provider or bank may apply conversion fees, and the amount will be adjusted based on the current exchange rate.

6. Order Modifications and Cancellations

Once an order has been placed and processed, we make every effort to fulfill it promptly. However, if you wish to modify or cancel your order, please contact us immediately at info@gemstoneluxurys.com or call 360-835-0926. Orders can only be modified or canceled if they have not yet been shipped.

If your order has already shipped, you will need to follow our Returns and Refunds Policy for any changes to the order after delivery.

7. Shipping and Delivery

  • Domestic Shipping: We offer standard and expedited shipping options for orders within the United States. Shipping costs will be calculated at checkout based on your shipping method and delivery address.

  • International Shipping: We offer international shipping to select countries. Shipping fees for international orders will be calculated at checkout based on the destination country. Please note that international customers may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

  • Shipping Timeframes:

    • Domestic Orders: Estimated delivery time is typically 5-7 business days for standard shipping and 2-3 business days for expedited shipping.
    • International Orders: Estimated delivery time for international orders is between 7-14 business days, depending on the destination country.

  • Tracking Information: Once your order has shipped, you will receive a Shipping Confirmation Email with tracking details. You can use this tracking number to monitor the status of your shipment.

8. Returns and Exchanges

We want you to love your jewelry from GemstoneLuxurys. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period from the date of delivery.

  • Eligibility: To be eligible for a return or exchange, the item must be in new, unused condition with all original packaging and tags intact.
  • Return Process: To initiate a return or exchange, please contact us at info@gemstoneluxurys.com within 30 days of receipt. We will provide you with instructions on how to return your item.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure that your return is delivered safely.
  • Refunds: Once we receive and inspect the returned item, a refund will be issued to the original payment method, excluding any original shipping fees.

9. Customer Service

Our customer service team is available to assist you with any questions or concerns you may have regarding your order, products, or our policies. We strive to provide exceptional service and ensure that you have a positive shopping experience.

You can reach our customer service team via:

10. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page, with the updated Effective Date. We encourage you to review this policy periodically to stay informed of any changes.