Refund and Returns Policy for GemstoneLuxurys

Effective Date: January 17, 2025

Thank you for shopping at GemstoneLuxurys. We hope you love your purchase, but if for any reason you are not completely satisfied, we are here to assist you. This Refund and Returns Policy outlines the process and guidelines for returning or exchanging items purchased from our website, gemstoneluxurys.com. By making a purchase with us, you agree to the terms outlined in this policy.

1. Returns

We accept returns on most items, provided they meet the following conditions:

  • Return Period: Returns must be initiated within 30 days of the date of receipt of the item.

  • Condition of Items: The item must be returned in new, unused, and unworn condition. It should include all original packaging, tags, and accessories. We do not accept returns on items that have been used, altered, or damaged after receipt.

  • Proof of Purchase: You must provide proof of purchase, such as your order number or receipt, to facilitate the return process.

  • Exclusions: The following items are non-returnable:

    • Customized, engraved, or personalized jewelry
    • Sale or clearance items (unless otherwise stated)
    • Gift cards

2. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: To initiate a return, please contact our customer service team at info@gemstoneluxurys.com with your order number, the reason for the return, and details about the item(s) you wish to return.

  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) Number and further instructions for returning your item. Returns without an RA number may be delayed or rejected.

  3. Ship the Item Back: Once you receive the RA number, carefully pack the item(s) in the original packaging, ensuring they are secure during transit. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

  4. Return Shipping Address: Please ship the returned item(s) to the address provided by our customer service team.

  • Return Shipping Costs: Unless the return is due to an error on our part (e.g., damaged or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. The following terms apply:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for your bank or payment provider to process and reflect the refund in your account.

  • Refund Processing Time: After receiving your return, we will process the refund within 7-10 business days. If there are any issues with your return, we will notify you via email.

  • Non-Refundable Charges: Original shipping charges are non-refundable, except in the case of defective or incorrect items.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the replacement item.

Please contact our customer service team for assistance if you would prefer to handle the exchange through our return process.

5. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. Please contact us immediately at info@gemstoneluxurys.com with the following:

  • Your order number
  • A description of the damage or defect
  • Photos of the damaged or defective item(s)

Once we confirm the issue, we will provide instructions for returning the item, and we will either issue a full refund or send a replacement at no additional cost to you.

6. Cancellations

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We process orders quickly, so there is a chance that your order may have already been processed before we receive your cancellation request. If this happens, you can initiate a return once you receive the item.

7. Gift Returns

If you received an item as a gift and would like to return or exchange it, please contact us at info@gemstoneluxurys.com. You may be eligible for a store credit or exchange for the same or similar item, depending on the circumstances.

8. International Returns

For international returns, the customer is responsible for any shipping fees, customs duties, and taxes associated with returning the item. Please ensure the returned items comply with all applicable customs regulations.

9. Contact Us

If you have any questions about our Refund and Returns Policy, need assistance with a return, or would like more information, please do not hesitate to contact us: