Shipping Policy for GemstoneLuxurys

Effective Date: January 17, 2025

Thank you for shopping at GemstoneLuxurys! We are committed to delivering your beautiful jewelry to you in a timely and safe manner. This Shipping Policy outlines the various shipping methods, delivery times, and other important details related to shipping for orders placed on our website, gemstoneluxurys.com.

By placing an order with GemstoneLuxurys, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods and Rates

We offer a variety of shipping options to accommodate different needs. Shipping rates will vary depending on the destination, shipping method, and the size of your order.

  • Domestic Shipping (within the United States):

    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Expedited Shipping: Estimated delivery within 2-3 business days.
    • Express Shipping: Guaranteed delivery within 1 business day (next business day).

  • International Shipping: We ship to most countries worldwide.

    • Standard International Shipping: Estimated delivery within 7-14 business days.
    • Expedited International Shipping: Estimated delivery within 3-7 business days (varies by destination).
    • Shipping Rates: International shipping rates will be calculated at checkout based on the weight and size of your order, as well as the destination country.

Please note that shipping times may vary due to factors beyond our control, such as weather conditions, customs delays, and carrier issues.

2. Order Processing Time

  • Order Confirmation: Once you place your order, you will receive an order confirmation email containing details of your purchase.

  • Processing Time: We process and ship orders during business hours (Monday to Friday, excluding holidays). Most orders are processed within 1-2 business days from the time the order is placed. Please note that during high-demand periods (e.g., holidays or special promotions), processing times may be longer.

  • Delays: While we strive to process orders as quickly as possible, shipping times are subject to delays by third-party carriers. If you experience any delays, please track your order using the tracking number provided or contact us for assistance.

3. Shipping Charges

  • Domestic Orders: Shipping charges will be calculated during checkout based on your selected shipping method, order size, and destination.

  • International Orders: International shipping fees will be calculated at checkout. Customers are also responsible for any customs duties, taxes, or import fees that may apply upon delivery. These fees are determined by the customs authority of the destination country and are the responsibility of the recipient.

  • Free Shipping: From time to time, GemstoneLuxurys may offer promotions such as free shipping for certain order amounts or specific regions. These promotions will be clearly indicated at checkout.

4. Tracking Your Order

After your order is shipped, you will receive an email with a tracking number and a link to track your order. You can also track your order by visiting the carrier’s website (e.g., USPS, FedEx, UPS) and entering the tracking number.

5. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. GemstoneLuxurys is not responsible for delays or lost shipments due to incorrect or incomplete shipping information. If you realize that there is an error in your shipping address after placing your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to change the shipping address.

6. Missing or Damaged Shipments

We take great care in packaging and shipping your items. However, if your order is missing or arrives damaged, please contact our customer service team immediately at info@gemstoneluxurys.com.

  • Missing Items: If an item is missing from your order, please let us know within 7 days of receiving your shipment. We will investigate the issue and, if necessary, ship a replacement.

  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receipt. You will need to provide photos of the damaged packaging and item(s) so we can assist you in resolving the issue. We will offer a refund, replacement, or exchange depending on the circumstances.

7. Shipping Restrictions

GemstoneLuxurys currently ships to most countries worldwide. However, there are certain countries and regions where we may be unable to deliver due to shipping restrictions, customs regulations, or other limitations. If we are unable to ship to your location, we will notify you before processing your order.

Additionally, some items may be restricted from being shipped internationally due to local laws or regulations. You will be informed if any of your selected items cannot be shipped to your destination.

8. Customs and Import Duties

For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. These fees are determined by the customs authority of the destination country and are the responsibility of the customer. We recommend that you check with your local customs office to understand the potential costs before placing your order.

9. Lost or Stolen Packages

GemstoneLuxurys is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. Once the tracking shows that the item has been delivered, it is the responsibility of the customer to ensure the safety of the package. If your package is lost or stolen, please contact the carrier directly to file a claim. We recommend shipping your items to a secure address.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, need help with tracking an order, or have any issues related to shipping, please don’t hesitate to contact us: